Return Policy

Effective Date: October 12, 2024

At Gemstone Shinee, your satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. If for any reason you are not satisfied, our return policy is designed to facilitate a hassle-free return process.

Return Eligibility

  • Time Frame: Items can be returned within 30 days of receipt for a full refund or exchange, provided they meet the following conditions:

    • Items must be in their original condition.
    • Items must be unworn and free from any signs of use.
    • All original tags must be attached.

  • Non-Returnable Items: Please note that certain items are not eligible for return. This includes:

    • Final sale items.
    • Customized or personalized products.
    • Items damaged or altered by the customer.

Return Process

  • Initiating a Return: To start the return process, please contact our customer service team at info@gemstoneshinee.com or call 615-552-0944.

  • Return Authorization: Upon contacting us, we will provide you with a return authorization number and detailed instructions on how to return your items. Please ensure that this authorization number is included in your return package to avoid any delays in processing your return.

  • Packaging Your Return: We recommend using the original packaging when returning items. Ensure that the items are securely packaged to prevent damage during transit.

Refund Timeline

  • Processing Refunds: Refunds will be processed within 7-10 business days after we receive your returned items at our facility. The refund will be credited to the original payment method used for the purchase.

  • Bank Processing Times: Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card issuer’s processing times.

Customer Support

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to reach out:

We are here to help and ensure your shopping experience with Gemstone Shinee is as enjoyable as possible!

Thank you for choosing Gemstone Shinee!