Sales Policy

Effective Date: October 12, 2024

Welcome to Gemstone Shinee! Our sales policy is designed to provide you with a seamless shopping experience while ensuring transparency and clarity regarding our products and services.

Pricing

  • Currency: All prices displayed on our website are in USD. Prices are subject to change without prior notice, and we strive to maintain competitive pricing while ensuring the highest quality standards for our products.

  • Price Accuracy: While we make every effort to provide accurate pricing information, errors may occur. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and notify you of the correction.

Promotions and Discounts

  • Current Offers: We regularly offer promotions, discounts, and special offers through our website and email newsletters. These promotions may vary and are subject to availability.

  • Newsletter Subscription: To take full advantage of our offers, we encourage customers to subscribe to our newsletter. Subscribers will receive exclusive access to deals, early notifications of sales, and updates on new arrivals.

  • Combining Discounts: Please note that discounts may not be combined with other promotional offers unless explicitly stated. Each promotion will specify any limitations regarding the combination of offers.

Payment Methods

  • Accepted Payments: We accept various secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

  • Secure Transactions: All transactions are processed securely to ensure the protection of your financial information. We employ advanced encryption technologies to safeguard your data during transmission.

Shipping Information

  • Shipping Options: We offer a variety of shipping options to meet your needs, including standard and expedited shipping.

  • Delivery Times: Standard shipping typically takes 5-7 business days, while expedited shipping options are available at an additional cost. Please note that delivery times may vary based on your location and the shipping method chosen.

  • Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment.

Order Confirmation

  • Order Review: After placing an order, you will receive an email confirmation summarizing your order details. It is your responsibility to review this confirmation for accuracy. If you notice any discrepancies, please contact us immediately.

Customer Support

For more information regarding our sales policy, or if you have any questions or concerns, please feel free to contact us:

Thank you for choosing Gemstone Shinee! We appreciate your business and look forward to providing you with an exceptional shopping experience.